Why can't I trade on my account?
In March 2023, Selfwealth notified all members of a change to our Australian equities execution, clearing, and settlement provider — moving from OpenMarkets to FNZ Securities. As part of this transition, all account owners were required to read and accept the updated Terms and Conditions (T&Cs) to continue trading.
If you have not yet accepted the T&Cs, please do so by logging into your Selfwealth account.
I've accepted the T&Cs but still can't trade.
If you hold a joint account with multiple signatories, all account owners must accept the T&Cs before trading can be reinstated.
There are two ways the other account owner can accept:
a) If they have their own Selfwealth login, they simply need to log in to their account and accept the T&Cs.
b) If they do not have their own login, they will need to:
- Review the updated Terms and Conditions:
- Complete, sign, and return the acknowledgement form (attached at the bottom of this article) to support@selfwealth.com.au
Please note: your account will not be reactivated until all account owners have accepted the T&Cs.
I've just accepted the T&Cs — why can't I trade yet?
If you hold an individual, individual trustee, or sole director company account, please allow up to 90 minutes after accepting the T&Cs for your account to be reactivated before placing a trade.
As part of the transfer to FNZ Securities, Selfwealth is required to register your acceptance and send a confirmation to FNZ to activate your account. This process can take up to 90 minutes.
How can I check whether the other account owner has accepted the T&Cs?
This information is not visible within your account. Please contact us via the in-app chat and we'll be able to confirm whether all signatories have accepted the T&Cs.
I only trade international equities — why do I need to accept the new T&Cs?
As part of the transition to FNZ Securities, Selfwealth updated its T&Cs and all clients are required to acknowledge the changes. Additionally, our terms of service require all international trading account holders to also hold a domestic trading account, so the updated T&Cs apply to all clients regardless of how you trade.