Daily gain, estimated earnings and profit/loss figures are estimates calculated from market prices at a point in time. Different screens refresh at different times and measure different things, so they won't always match each other or another website. The number of shares you own is never affected.
What does each figure mean?
| Figure | What it measures |
|---|---|
| Daily gain (1D return) | The change in the value of your holdings today, compared with the previous market close. It is shown separately for your Australian, US and Hong Kong holdings, in that market's currency. The Total Portfolio view doesn't show a daily figure. |
| Estimated Earnings Today | An estimate of today's movement on your dashboard. It is recalculated about every 20 minutes while the market is open and resets before the market opens each day. |
| Profit/loss (P&L) | The current value of a holding minus what it cost, based on the average price recorded for that holding. It covers the whole time you've held the shares, not just today. |
| Portfolio value | The current market value of your holdings plus your cash balance. |
Common reasons the numbers don't match
1. Prices refresh at different times
On the Selfwealth website, live prices load on the Stock Analysis, Buy or Sell, My Portfolio and Watchlist pages. Other pages, including the sidebar, can be up to 20 minutes behind. Prices update when you refresh the page, or automatically with Live Streaming on Selfwealth Premium. See Does Selfwealth have live pricing?
2. The market is closed or hasn't opened yet
Outside market hours, figures are based on the last closing price. Daily figures reset before the market opens, so they can show $0 until trading starts.
3. You bought, sold, deposited or transferred today
Daily figures compare today's value with the previous close. A trade, deposit, withdrawal or share transfer made today can make them differ from a simple "price change × shares" calculation.
4. The average price is $0 or out of date
Shares transferred in from another broker or a share registry arrive without a purchase price, so profit/loss can't be calculated until you enter one. See Why is the 'Average Price' of my holding $0? and how to update it.
5. A share split, consolidation or code change has just happened
For a short time after a corporate action, the price or number of shares can be out of step, which may make a gain or loss look much larger than it is. This corrects once the change has been fully processed.
6. Currency
US and Hong Kong holdings are valued in USD and HKD. Your total portfolio value is shown in AUD, so it also moves with the exchange rate.
7. You're comparing with another website
Free price websites are often delayed by 20 minutes or more, and may show a different last trade or closing price. US shares can also trade outside regular market hours, so the latest price may differ from the official close.
Which figures should I rely on?
Dashboard figures are a guide only. Your official records are your contract notes, CHESS holding statements and annual statements. Selfwealth doesn't calculate capital gains or losses for tax purposes.
What can I try?
- Refresh the page, or close and reopen the app.
- Check you're viewing the right portfolio and market (Australian, US or Hong Kong).
- Make sure the mobile app is on the latest version.
- Check the average price for the holding and update it if needed.
When should I contact Selfwealth?
Contact a Customer Advocate via live chat or at support@selfwealth.com.au if a figure is still clearly wrong after refreshing. For example, it shows $0 for your whole portfolio during market hours, or a gain or loss far larger than the holding itself. Please include your Selfwealth ID, the stock code, a screenshot, the time, and whether you were using the mobile app or the website.