If an order is rejected or fails, Selfwealth shows a message explaining why. This article lists the most common order error messages, what they mean and how to fix them. A rejected order hasn't gone to market, and no brokerage is charged.
To see the reason for a rejected or cancelled order, open your Orders in the mobile app, or select Trading Account > My Orders on the website, then select the order.
"You do not have permission to access this market, please contact your Adviser. (3101)"
What it means: US trading isn't currently active on your portfolio. The most common cause is a W-8BEN form that has expired or hasn't been completed. You don't need to contact an adviser.
How to fix it:
- Renew your W-8BEN form. See How do I renew my W-8BEN form? A W-8BEN expires on 31 December of the third year after you signed it.
- Allow 24 to 48 hours after submitting the form for US trading to be switched back on, then place your order again.
- If you've never traded US shares on this portfolio, you may need to open a US trading account first. See How do I open a US trading account?
If your W-8BEN is current and you still see error 3101 after 48 hours, contact us.
"Denied: price too far from last", "Denied: too aggressive" or "Denied: Market Integrity"
What it means: your limit price is too far from the current market price. Exchanges and brokers apply these checks to keep the market fair and orderly. The allowed range varies with the stock and how actively it is trading. The order may show as "waiting for authorisation" before it is rejected.
How to fix it: place the order again with a limit price closer to the last traded price, or to the current buy and sell prices.
For US shares the message reads: "Your limit price is too far from the current market price. Move it closer and try again."
Cross order: "You already have an open order on the other side of this asset"
What it means: you already have an open order for the same stock in the opposite direction. For example, an open buy order while you're placing a sell order. If both went to market they could trade against each other (a cross or wash trade), which isn't permitted.
How to fix it: cancel or amend your existing order for that stock, then place the new one.
"Insufficient funds" or "You don't have enough buying power for this order"
What it means: your available cash doesn't cover the order value plus brokerage. Market orders also need a small price buffer.
How to fix it: reduce the order, add funds, or cancel other open buy orders. Remember that ASX orders use your AUD balance and US orders use your USD balance. See Do I need to have funds in my account before I place a buy order?
Other common messages
| Message | What it means | How to fix it |
|---|---|---|
| Order below the minimum value | Your first purchase of an ASX stock must be at least $500, excluding brokerage. | Increase the order. See What is the minimum trade value I can buy? |
| "You don't have enough available for this order" | You're selling more shares than you have available. Some may be tied up in another open sell order. | Reduce the quantity, or cancel the other order first. |
| "This asset is halted and not trading" | The stock is in a trading halt or suspended. | Place your order once trading resumes. |
| "This asset is no longer available to trade" or "temporarily unavailable to trade" | The stock has been delisted, or trading in it is restricted. | Check the company's announcements. Contact us if you hold the stock and need help. |
| "Order got rejected due to no available quotes. Please place a limit order." | There is no live price for a market order to use. | Place a limit order instead. |
| "Extended hours orders must be placed as Day limit orders" | Outside regular US market hours, only Day limit orders are accepted. | Change the order to a limit order with Day expiry. |
| "Order failed as this asset cannot be traded in fractions" or "fractional orders must be Day orders" | Not every US stock supports fractional trading, and fractional orders must use Day expiry. | Order whole shares, or change the expiry to Day. |
| "Counterparty unavailable - please contact support" | A temporary connection issue between Selfwealth and the market. | Wait a few minutes and try again. If it continues, contact us. |
| "We couldn't confirm whether this order reached the market" | The order request timed out. | Check your Orders before trying again, so you don't place it twice. |
My order was accepted but later cancelled
An order can also be cancelled after it reaches the market, for example when it expires or when the company goes ex-dividend. See Why has my order been cancelled?
Still seeing an error?
Contact a Customer Advocate via live chat or at support@selfwealth.com.au. To help us resolve it quickly, include your Selfwealth ID, the stock code, the time you placed the order and a screenshot of the exact message.