Your primary email address is the email you use to log in to Selfwealth. We also send your contract notes, trade confirmations, statements and account notifications to it. Everyone on a joint, company, trust or SMSF account has their own login, so changing your login email only changes it for you.
Login email or contract note email?
These are two different things:
- Login (primary) email: the one you log in with. You can only have one, and you change it using the steps below.
- Additional contract note emails: extra addresses, such as your accountant’s or Sharesight, that receive a copy of your contract notes. Adding one doesn’t change the email you log in with, and your login email keeps receiving contract notes. See How do I add an additional email address to receive contract notes?
How do I change my email if I can log in?
You can change it yourself, even if you can no longer open your old inbox.
New web app
- Log in, select your profile icon (top right), then Account settings.
- Select Profile. Under Login details, select the pencil icon next to your email address.
- Enter your new email address and select Save.
- Confirm it’s you with a 6-digit code from your MFA method. If the code would go to your old email and you can’t open it, choose your authenticator app or SMS instead. If you don’t have either, see I can’t access my old email below.
- Enter the 6-digit code we send to your new email. It expires after 10 minutes, and you can request a new one after 30 seconds.
Classic web app
- Log in and select Settings on the left-hand menu (you may need to scroll), then Personal Details.
- Under Login Details, select Change Email.
- Enter your current password and your new email address, then select Change Email. You may need to complete a reCAPTCHA.
- Open the email we send to your new address and select Confirm Email Address Change. We’ll also let your old address know about the change.
Forgotten your password? If you can still open your current email, reset your password first using Forgot password? then change your email.
What happens after I change my email?
- You log in with your new email. Your password stays the same.
- Contract notes, trade confirmations and account emails go to your new address. Any additional contract note emails stay as they are.
- Share registries will receive the new email address under your chess details.
I can’t access my old email and can’t log in
A Customer Advocate can change your email once they’ve verified your identity. It usually takes about 10 minutes.
- Contact a Customer Advocate via live chat. If you’re chatting with our virtual assistant, ask to speak to a Customer Advocate. They’ll ask a few questions about your account.
- Have your photo ID ready. This can be an Australian driver license, an Australian passport or most international passports. With an international passport you’ll need to enter your Australian address yourself.
- Watch for a text from our identity verification partner with a secure link, sent to the mobile number on your account. The text is genuine. Follow the link to scan your ID and take a selfie, and keep the chat open while you do.
- Once you’ve passed, the Customer Advocate updates your email. ]
- Log in with your new email. If you’ve also forgotten your password, select Forgot password? and enter your new email.
What if verification doesn’t work, or I no longer have my registered mobile?
We’ll verify you manually instead. The Customer Advocate will send you a form and ask for a copy of your photo ID and a selfie. This usually takes 1–2 business days. You can email us from an alternative email provider.
Something’s not working
- The code or email hasn’t arrived: check your spam or junk folder, and check the new address is spelled correctly. On the new web app, codes expire after 10 minutes; request a new one after 30 seconds.
- “Email already in use”: that address is already linked to another Selfwealth login. If both logins are yours, you can merge them with this article. Otherwise, use a different email.
- You can’t log in after the change: make sure you’re using your new email. If you still get an error, contact a Customer Advocate.
- You were told your email changed, but you didn’t change it: contact a Customer Advocate straight away. Selfwealth will never ask for your password or MFA codes.