You use one Selfwealth login (your email address and password) for the Selfwealth mobile app, and the Selfwealth web platform. If you reset your password on one, the new password works on all of them. You don’t need to reset it separately on each.
Quick links:
- Forgot your password → see I’ve forgotten my password
- Didn’t get the reset email or code → see MFA code options
- Can’t access your email or your MFA device → see When do I need to contact Selfwealth?
Which Selfwealth platform am I using?
| Platform | How to recognize it |
|---|---|
| Selfwealth mobile app | The Selfwealth app on your iPhone or Android device |
| New web platform | invest.selfwealth.com.au. The login buttons on the Selfwealth website now take you here |
| Classic web platform | secure.selfwealth.com.au |
| Adviser platform (advisers only) | adviser.selfwealth.com.au. This is a separate login (see below) |
I’ve forgotten my password. How do I reset it?
On the Selfwealth mobile app
- Open the Selfwealth app and tap Forgot password? on the login screen.
- Enter the email address you use to log in to Selfwealth and submit.
- Check your email for a 6-digit code from Selfwealth and enter it in the app.
- Create your new password, confirm it, and submit.
- Log in with your new password.
On the new web platform (invest.selfwealth.com.au)
- Go to the login page and click Forgot password?
- Enter the email address you use to log in and click Submit.
- Check your email for a 6-digit code and enter it.
- Enter your new password, confirm it, and click Update Password. The button stays greyed out until the code is entered, your password meets all the requirements, and both password fields match.
- You’ll see the message “Password updated successfully”. You can now log in with your new password.
You can request a new code after 30 seconds by clicking Resend.
On the classic web platform (secure.selfwealth.com.au)
- On the login page, click Forgot my password.
- Enter the email address you use to log in.
- Check your inbox for an email with instructions to reset your password. It should arrive within a few minutes.
- Follow the link in the email to set your new password.
- Log in with your new password.
What are the password requirements?
Your new password must include:
- at least 8 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special character (for example ! @ # $ %)
On the new web platform, each requirement turns green as you meet it.
How do I change my password while logged in?
New web platform:
- Click your avatar (top-right), then Account settings.
- Select Profile.
- Under Login details, click the pencil icon next to Password.
- Enter your new password and confirm it, then click Save.
- You’ll be asked to confirm it’s you by entering a 6-digit code. Once verified, you’ll see “Password updated” and stay logged in.
Classic web platform: Log in, go to Settings, then the Personal Details tab, and update your password under your login details.
Mobile app: To change a password you still know, use the new web platform. If you’ve forgotten it, use Forgot password? on the app login screen.
What happens after I reset my password?
- You’ll be logged out on your other devices. This protects your account. Log in again on the app and on any browser using your new password.
- Update any saved passwords. If your browser, phone or password manager saved your old password, update it there. Otherwise your device may keep entering the old one automatically.
- Your multi-factor authentication (MFA) stays the same. If you have MFA set up, you’ll still be asked for your authenticator or SMS code when required. Resetting your password doesn’t remove or change MFA.
Troubleshooting
I didn’t receive the reset email or code
- Check your spam, junk and promotions folders.
- Wait a few minutes. Emails can take a short time to arrive.
- Make sure you entered the email address you log in with. If you’ve changed your email, use the new one. If you previously had more than one login and merged them, use the email you chose to keep.
- Request a new code. Only the most recent code will work, and codes expire after a short time.
- If your inbox is full, clear some space and try again.
I’m seeing “Too many failed attempts. Please try again in 60 minutes”
This is a security limit that applies after several reset or code attempts. Please wait 60 minutes before trying again. More attempts during this time won’t work.
My code isn’t working
- Check you’re entering the latest code. Requesting a new code cancels earlier ones.
- Codes can only be used once and expire after a short time. If yours has expired, request a new one.
- If you see “Failed to reset password. Please check your code and try again”, request a new code and enter it straight away.
My new password isn’t being accepted
Check it meets every requirement listed above, and that both password fields match exactly.
My password works on web but not on the app (or the other way around)
Your password is the same on all platforms. If one isn’t working:
- Make sure your app or browser isn’t automatically filling in an old saved password.
- Update the Selfwealth app to the latest version from the App Store or Google Play.
- Log out of the app completely and log back in. If that doesn’t work, delete and reinstall the app.
I can’t log in on my browser
- Refresh the page, or do a hard refresh (Windows: Ctrl + F5, Mac: Cmd + Shift + R).
- Clear your browser cache and cookies, then restart your browser.
- Try a different browser, or use incognito/private mode.
- Temporarily turn off browser extensions such as ad blockers, VPNs or security tools.
I received a password reset email I didn’t request
Don’t click any links in the email. Your password hasn’t changed unless the reset was completed with the code or link from that email. For peace of mind:
- Make sure your email account is secure. Change your email password if you’re unsure.
- Consider setting up MFA on your Selfwealth account (see What multi-factor authentication (MFA) options are available?).
- If you think someone else has accessed your Selfwealth account, contact us straight away.
Selfwealth will never ask you for your password or your one-time codes. Don’t share them with anyone, including anyone claiming to be from Selfwealth.
I’m a joint account holder or advised client and have never logged in
Each account holder has their own login. If you’ve never logged in, use Forgot password? on the login page and enter your own registered email address to set your password.
I’m an adviser
The Selfwealth Adviser Platform (adviser.selfwealth.com.au) uses a separate login from the main Selfwealth platform. Use the forgot password option on the Adviser Platform login page.
When do I need to contact Selfwealth?
You can reset your password yourself in almost every case. Please contact us if:
- You no longer have access to the email address on your account. You’ll need to update your email first. Individual account holders can do this quickly through our secure biometric verification process. See How do I update my primary email address?
- You’ve lost access to your authenticator app or SMS device and don’t have your recovery codes. Our team will need to verify your identity before resetting your MFA. See What multi-factor authentication (MFA) options are available?
- You think someone else has accessed your account.
- You’ve followed every step above and still can’t log in.
If you’re chatting with us now, ask to speak with a Customer Advocate. You can also email support@selfwealth.com.au. Please include the email address you log in with, but never include your password or any codes.