Your account or portfolio may have been closed as part of our routine inactivity review. If a trading account has no holdings, cash or trading activity after 12 months from opening, we will contact you by email before taking any action. If we do not hear back within the set period, we may close the account. This is a standard process and not a cause for concern.
What happens next depends on how many portfolios you had
| One Portfolio | Multiple Portfolios | |
| Can I still log in? | No | No |
| Can I still trade? | No | No |
| How do I get started again? | Register a new account | Submit a new trading account application |
| Is there a fee? | No | No |
| How long does it take? | 5 to 10 minutes | 5 to 10 minutes |
Depositing funds into a closed account
If you deposit funds into a closed account, we will refund the amount to your nominated bank account within 2 - 3 business days.
Frequently asked questions
- Will I be warned before my account is closed? Yes. We will contact you by email before taking any action and give you a set period to respond.
- Can I reopen the same portfolio? No. You will need to submit a new trading account application. Most account types take 5 to 10 minutes to complete.
- How do I avoid my account being closed in the future? Ensure your account has holdings, cash or trading activity at least once every 12 months. If you receive an email from us about your account, please respond within the timeframe provided.