We understand this can be an incredibly difficult time. We want to reassure you that we are here to support you through this process and there is no pressure to act until you are ready.
This article is relevant if you are the appointed executor or administrator of the estate, or a solicitor managing the estate on behalf of the family.
Getting in touch with us
The first step is to notify us of the client's passing and provide the account details. Please get in touch via either of the following:
- Email: support@selfwealth.com.au
- Live chat: available via the Selfwealth website
We will need the name on the account and the account number or HIN (if known).
Securing the account
Once notified, the account details will be passed to our Deceased Estates team, who will immediately take the following steps to protect the estate:
- Block the account to restrict all trading activities
- Lock the HIN to prevent any share transfers
- Cancel any open orders to avoid unintended trades
- Switch off any recurring premium membership fees
Information available to the estate representative
We will provide the executor, administrator, or appointed solicitor with relevant account information. This may include holding information, historical statements, and details of what will be required to administer the estate.
- For executors and administrators: See: Obtaining estate information (executor / administrator)
- For solicitors: See: Obtaining estate information (solicitor)
Submitting the required documents
We understand that administering a deceased estate can be a lengthy process. We will keep the account on hold until you are ready to proceed. Please take the time you need.
When you are ready, please submit the required documents and instructions to our team. We will then raise a request with our clearing and settlement provider FNZ to unlock the account. Our team will guide you through exactly what is required at this stage.
Administering the estate
Once the account is unlocked, Selfwealth will act on the executor's instructions. There are two options:
- Sell the shares and release the proceeds to the estate
- Transfer the shares directly to the nominated beneficiaries
We know this process can take time, and we are with you every step of the way. If you have any questions at any point, please reach out to our support team. We are here to help.