Firstly, we understand this can be a very challenging time. We want to reassure you that we're here to help you through this process.
You may be the appointed executor/administrator of the estate, or you may be a solicitor who is handling the estate on behalf of the family.
The first thing you need to do is get in touch with Selfwealth to advise the client details. You can do this by emailing support@selfwealth.com.au or contacting us via live chat. We'll need to know the name of the account and the account number or HIN (if known)
At that point, the details of the deceased client will be passed to our Deceased Estates team who will action the following:
- Block the account to restrict all trading activities
- Lock the HIN on the account
- Cancel any open orders on the account
- Switch off any recurring premium membership fees
We'll be able to provide information to the executor, administrator or appointed solicitor. This may include holding information, historical statements and detailed information on what exactly will be required to administer the Estate. For more information on how to obtain this, see here.
If you're a solicitor, learn what's required to obtain info here.
What happens next?
We understand that managing a deceased estate can be a long drawn out process. We'll keep your case on hold until things are ready to progress to the next stage.
Once we receive the necessary documents required and instructions to administer the estate, we'll raise a request with our clearing and settlement provider FNZ to unlock the HIN. At that point Selfwealth will act on the executor instructions to either sell down the estate, or transfer the shares to beneficiaries.