Firstly - please accept our condolences and please be reassured that we're here to help in any way we can.
If you have a joint account with Selfwealth and the other account holder passes away, the ownership of those shares will transfer to you. This process is known as survivorship.
How is the ownership transferred?
We'll need you to firstly contact support@selfwealth.com.au to advise of the passing of the other account holder to your joint account. Ideally you'll also have a certified copy of the death certificate handy and can send that together in one request.
As Selfwealth is a self service online platform, we'll also need you to establish a new trading account in your name only. We'll provide specific guidance on this via direct email.
What happen next?
Once we have the certified death certificate and your new individual trading account has been activated, we'll advise our clearing and settlement partner, FNZ to transfer the shares from the joint account to the new account. If there is a cash balance left on your joint account, we'll also transfer that too.